Eastbrook Homes Customer Service

Your home is covered by a One-Year Limited Warranty provided by Eastbrook Homes, Inc. Specific information about the warranty can be found in our Homeowner's Guide.
View Manufacturer Warranties
  • The Eastbrook Homes Warranty is only available for 1-year from the commencement date.
  • See Page 57 of the Homeowner's Guide for details (plumbing leak, lack of heat when temperatures are below 50 degrees, or electrical emergency).
  • The Eastbrook Homes Warranty is reserved for the original homeowner and is not transferable
  • We are most effective when warranty work is addressed at one of your pre-planned appointments.
  • This field is for validation purposes and should be left unchanged.

Customer Service

It is Eastbrook Homes’ policy to provide courteous and timely service for all warrantable items as defined by the provisions of the contract and in accordance with the procedures outlined in our Homeowner’s Guide. Of course weather conditions, parts availability and contractor scheduling must be taken into account. If you are within your one (1) year warranty period, please submit warranty requests through this form. Please refer to the warranties for all appliance questions and reach out to the manufacturer with any questions or problems.

Contact Eastbrook Homes:

Phone: (616) 455-0200

Email: customerservice@eastbrookhomes.com

Corporate Office and Home Creation Studio:
1188 East Paris Ave SE #100 Grand Rapids Township, MI 49546

Manufacturer Warranties

In addition to the Eastbrook Homes Limited Warranty, many components in your home also include a manufacturer warranty. Please see the links below for details on each manufacturer’s warranty. If you’re outside your one (1) year warranty, you should contact the appliance/component manufacturer.

Air Conditioning Warranty

Please register here within 30 days of purchase. 

Air Conditioning Warranty

Please register here within 30 days of purchase. 

Appliance Warranty

If purchased through Eastbrook Homes

Carlisle Crossings